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Customer Service
Customer service training at its finest; Online Business Learning features the most well-rounded service training library giving organizations the skills to handle difficult customers, manage internal customers, and provide exceptional customer service. Learn how to treat customers as guests, “Give ‘Em the Pickle”, and say the right words at those pivotal moments to keep customers coming back.
| Name | Topic | Length | Rating |
|---|---|---|---|
Actions & Attitudes: Providing Extraordinary Customer Service
|
Service Recovery, Motivational Customer Service, Retail | ||
Fill The Glass Module 1
|
E-Learning | ||
Fill The Glass Module 1 - Published As Video
|
Streaming Video | 14 mins | |
Fill The Glass Module 2
|
E-Learning | ||
Fill The Glass Module 2 - Published As Video
|
Streaming Video | 12 mins | |
Fill The Glass Module 3
|
E-Learning | ||
Fill The Glass Module 3 - Published As Video
|
Streaming Video | 10 mins | |
Give 'Em The Pickle
|
Motivational Customer Service, E-Learning | 20 mins | |
The Really Angry Customer
|
16 mins | ||
The Right Words At The Right Time (Government Version) (French)
|
Service Recovery, Motivational Customer Service, French, Government, Streaming Video | 14 mins | |
The S.T.O.P. Shop
|
E-Learning | ||
What's Your Pickle?
|
Motivational Customer Service, E-Learning | 18 mins | |
When Things Go Wrong
Taken from The Guest - Second Edition |
Motivational Customer Service, Training Bites | 2 mins | |
Give 'Em The Pickle (Spanish)
|
Motivational Customer Service, Spanish | 21 mins | |
Other Side of the Window
|
E-Learning | 19 mins | |
An Invisible Man Meets the Mummy - GOV
|
E-Learning, Government | 21 mins | |
Cliff's Customer Service Adventure
|
E-Learning, Hospitality, Retail | 14 mins | |
General Hospitable
|
E-Learning, Healthcare | 37 mins | |
Remember Me
|
16 mins | ||
Your Words Should Match Your Signals
Taken from The Right Words At The Right Time (Business Version) |
Service Recovery, Training Bites | 2 mins | |
Sending Service Recovery Signals
Taken from The Right Words At The Right Time (Business Version) |
Service Recovery, Training Bites | 1 min | |
Things to Never Say Around Guests
Taken from The Right Words At The Right Time (Business Version) |
Service Recovery, Training Bites | 1 min | |
ACKNOWLEDGE: Make customers your top priority
|
3 mins | ||
OBSERVE: Every Customer Is Unique
|
3 mins | ||
LISTEN: Are You Listening To Your Customers?
|
4 mins | ||
ACT: Customer Service Is All About Solving Problems
|
4 mins | ||
Customer Service: Make It Easy!
|
18 mins | ||
The Disappointed Guest
Taken from The Difficult Guest |
Service Recovery, Training Bites | 1 min | |
Fun Is Good
|
E-Learning | 14 mins | |
The Outbound Call
|
17 mins | ||
Mad About Customer Service
|
14 mins | ||
It's A Dog's World-2E
|
E-Learning, Healthcare | 15 mins | |
Time: The Next Dimension of Quality
|
E-Learning | 18 mins | |
WAYMISH - Employee Program
|
Service Recovery, E-Learning | 19 mins | |
WAYMISH - Supervisor Version
|
For Managers, E-Learning | 11 mins | |
An Invisible Man Meets the Mummy
|
E-Learning | 19 mins | |
The Guest - Classic
|
Motivational Customer Service, Internal Customer Service, E-Learning | 13 mins | |
The Guest - Second Edition
|
Motivational Customer Service, E-Learning | 16 mins | |
What Do You Say?
|
Service Recovery, Difficult Customers, E-Learning | 27 mins | |
The Difficult Guest
|
Difficult Customers, Service Recovery, E-Learning | 25 mins | |
The Right Words At The Right Time - Leisure & Hospitality
|
Service Recovery, Motivational Customer Service, E-Learning, Service | 14 mins | |
The Right Words At The Right Time (Business Version)
|
Service Recovery, Motivational Customer Service, Business, E-Learning | 13 mins | |
The Right Words At The Right Time (Retail Version)
|
Service Recovery, Motivational Customer Service, E-Learning, Retail | 13 mins | |
Practice Your Responses To Difficult Customers' Questions
Taken from What Do You Say? |
Difficult Customers, Training Bites | 4 mins | |
When Disappointed Guests Get Emotional
Taken from What Do You Say? |
Difficult Customers, Training Bites | 4 mins | |
When Things Get Too Personal
Taken from What Do You Say? |
Difficult Customers, Training Bites | 4 mins | |
When You Can't Say
Taken from What Do You Say? |
Difficult Customers, Training Bites | 4 mins | |
When Your Guest Feels Like They've Been Wronged
Taken from What Do You Say? |
Difficult Customers, Training Bites | 4 mins | |
We're In The Band
|
Motivational Customer Service, E-Learning | 11 mins | |
Give 'Em The Pickle (French)
|
Motivational Customer Service, French, Streaming Video | 21 mins | |
Customer Service Gone Viral
|
Motivational Customer Service, E-Learning | 16 mins | |
Race Without a Finish Line
|
12 mins | ||
The Right Words At The Right Time - With EXTRA Training Scenes (Government)
|
Difficult Customers, E-Learning, Government | 18 mins | |
How to Connect in Business in 90 Seconds or Less
|
Motivational Customer Service, Business, E-Learning | 18 mins | |
How To Connect In Healthcare In 90 Seconds Or Less
|
E-Learning, Healthcare | 17 mins | |
The Right Words At The Right Time (HealthCare Version)
|
Service Recovery, Motivational Customer Service, E-Learning, Healthcare | 15 mins | |
Remember My Name
Taken from The Guest - Second Edition |
Motivational Customer Service, Training Bites | 2 mins | |
Remembering Customers' Names
Taken from The Guest - Classic |
Motivational Customer Service, Training Bites | 1 min | |
A Not-So-Welcomed Guest
Taken from The Guest - Classic |
Motivational Customer Service, Difficult Customers, Training Bites | 2 mins | |
The Right Words At The Right Time (Government Version)
|
Service Recovery, Motivational Customer Service, E-Learning, Government | 18 mins | |
Investing In Others By Listening
Taken from How To Connect In Healthcare In 90 Seconds Or Less |
Training Bites | 5 mins | |
Attracting with Attitude
Taken from How to Connect in Business in 90 Seconds or Less |
Motivational Customer Service, Training Bites | 3 mins | |
So Help Me - Supervisor Edition - Tell People What They're Doing Right
Taken from So Help Me - Supervisor Edition |
For Managers, Training Bites | 2 mins | |
Changing a Bad Attitude
Taken from Give 'Em The Pickle |
Motivational Customer Service, Training Bites | 2 mins | |
We All Have Baggage
Taken from The Difficult Guest |
Difficult Customers, Training Bites | 1 min | |
Connecting in Conversation
Taken from How to Connect in Business in 90 Seconds or Less |
Motivational Customer Service, Training Bites | 4 mins | |
The Distracted Guest
Taken from The Difficult Guest |
Service Recovery, Internal Customer Service, Training Bites | 2 mins | |
I'm Bob Farrell
|
Motivational Customer Service, Training Bites | 2 mins | |
The Coffee House From Hell
|
Motivational Customer Service, Training Bites | 2 mins | |
I'll Be Back
|
Motivational Customer Service | 25 mins | |
Customer Service Gone Viral - Are You With Me?
Taken from Customer Service Gone Viral |
Motivational Customer Service | 2 mins | |
Teammates Take Turns
Taken from Give 'Em The Pickle |
Motivational Customer Service, Training Bites | 2 mins | |
How to Connect in Business in 90 Seconds or Less - FRENCH
|
Motivational Customer Service, French | 18 mins | |
A Natural Connection
Taken from How to Connect in Business in 90 Seconds or Less |
Training Bites | 2 mins | |
Body Language
Taken from How to Connect in Business in 90 Seconds or Less |
Motivational Customer Service, Training Bites | 1 min | |
Customer Service Gone Viral - Customer Corners
Taken from Customer Service Gone Viral |
Motivational Customer Service | 2 mins | |
Customer Service Gone Viral - I'm Right, You're Wrong
Taken from Customer Service Gone Viral |
Motivational Customer Service | 3 mins | |
Customer Service Gone Viral - It's Not My Problem
Taken from Customer Service Gone Viral |
Motivational Customer Service | 2 mins | |
Customer Service Gone Viral - Service Delayed Is Service Denied
Taken from Customer Service Gone Viral |
Motivational Customer Service | 3 mins | |
Customer Service Gone Viral - The Invisible Customer
Taken from Customer Service Gone Viral |
Motivational Customer Service | 2 mins | |
So Help Me - Employee Edition - I'm Happy To Help, But...
Taken from So Help Me - Employee Edition |
Motivational Customer Service | 2 mins | |
So Help Me - Employee Edition - I've Heard This All Before
Taken from So Help Me - Employee Edition |
Motivational Customer Service | 3 mins | |
So Help Me - Employee Edition - It's Not My Department
Taken from So Help Me - Employee Edition |
Motivational Customer Service | 2 mins | |
So Help Me - Employee Edition - It's Policy, There's Nothing I Can Do
Taken from So Help Me - Employee Edition |
Motivational Customer Service | 3 mins | |
So Help Me - Employee Edition - Let Me Transfer You
Taken from So Help Me - Employee Edition |
Motivational Customer Service | 3 mins | |
So Help Me - Supervisor Edition - How To Handle Mistakes
Taken from So Help Me - Supervisor Edition |
For Managers | 3 mins | |
So Help Me - Supervisor Edition - Encourage Employee To Find Solutions
Taken from So Help Me - Supervisor Edition |
3 mins | ||
So Help Me - Supervisor Edition - Quality Matters As Much As Quantity
Taken from So Help Me - Supervisor Edition |
For Managers | 3 mins | |
So Help Me - Supervisor Edition - Don't Let Policy Detract From Service
Taken from So Help Me - Supervisor Edition |
For Managers | 3 mins | |
Actions & Attitudes: Providing Extraordinary Customer Service (Video Only)
|
Service Recovery, Retail | 19 mins | |
So Help Me - Employee Edition
|
Motivational Customer Service, E-Learning | 15 mins | |
So Help Me - Supervisor Edition
|
For Managers, E-Learning | 17 mins | |
You've Got Customers!
|
19 mins | ||
Punishing Good Customers
Taken from Give 'Em The Pickle |
Motivational Customer Service, Training Bites | 1 min | |
Customer Service Gone Viral - International Version
|
Motivational Customer Service, E-Learning | 15 mins | |
Taking Internal Customers For Granted
Taken from The Guest - Classic |
Internal Customer Service, Motivational Customer Service, Training Bites | 2 mins | |
The Disruptive Guest
Taken from The Difficult Guest |
Service Recovery, Training Bites | 2 mins | |
Customer Service: 10 Principles for Building Customer Loyalty and Improving HCAHPS Survey Scores
|
Healthcare | 18 mins | |
Customer Service: Managing Angry Customers & Performing Effective Service Recovery
|
Healthcare | 17 mins | |
The Forgotten Internal Customer
Taken from The Guest - Second Edition |
Internal Customer Service, Training Bites | 2 mins | |
The Guest - Classic (Dutch Subtitles)
|
Motivational Customer Service, Dutch | 13 mins | |
The Guest - Classic (Spanish)
|
Motivational Customer Service, Spanish | 13 mins | |
When Things Don't Go Right
Taken from The Guest - Classic |
Motivational Customer Service, Training Bites | 1 min | |
When Your Guest Doesn't Trust You
Taken from What Do You Say? |
Difficult Customers, Training Bites | 3 mins | |
When Your Guest is Disappointed
Taken from What Do You Say? |
Difficult Customers, Training Bites | 2 mins | |
Give 'Em The Pickle (Portuguese)
|
Portuguese | 21 mins | |
The Guest - Second Edition (Spanish)
|
Motivational Customer Service, Internal Customer Service, Spanish | 16 mins | |
Make it Right
Taken from Give 'Em The Pickle |
Service Recovery, Motivational Customer Service, Training Bites | 3 mins | |
What's Your Pickle? (Spanish)
|
Motivational Customer Service, Spanish | 18 mins | |
We're in Show Business
Taken from Give 'Em The Pickle |
Motivational Customer Service, Training Bites | 2 mins | |
The Power Of Attitude
Taken from Give 'Em The Pickle |
Training Bites | 2 mins |
